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  • Where can I pick up my car?
    The car is delivered to you for free in the area of the city Sarajevo
  • What documents do I need to present when I pick up the car?
    Passport or ID card, a valid driving licence and a valid credit card
  • What forms of payment are accepted?
  • What are qualifications and requirements for hiring a car?
    The driver must have a valid drivers licence for a minimum of two years. The minimum age for hiring a car is 21 (twentyone). The driver must present a valid ID card or passport. The driver must have a valid credit card.
  • Can I rent a car without a credit card?
    It is not possible to rent a car without a credit card. A credit card is necessary for pre-authorisation of deposit, which serves as guarantee for payment of rentals and possible additional costs during the rental period: vehicle damages not covered by insurance packages, late drop offs, lack of fuel, traffic violations, fines ...etc. Keep in mind that the authorization is valid 4-6 weeks and deposit refund depends on the credit card company and bank. At the end of the rental period, you can pay according to your choice: cash, debit or credit card.
  • Do I need to pay a deposit?
    When picking up your vehicle a valid credit card issued to the driver is required (AMERICAN EXPRESS, VISA, MASTERCARD, MAESTRO, DINERS). An authorisation of a deposit is made on the credit cards. The amount depends on the rental period, type of insurance package included, and vehicle category. The deposit serves as a guarantee for payment of the rental as well as possible additional costs during the rental period, delays, lack of fuel, damages on the vehicle not covered by insurance packages, traffic violations, fines ..etc.
  • What are possible additional costs?
    Costs which can appear on your contract depend on you, and they can be the following Service of refueling: The rule is that you receive the vehicle with a full tank of fuel and you should return it in that condition. If for some reason you have not done this, we will charge you a fee as well as the difference between the fuel received and returned. Being overdue with returning the vehicle is charged according to the following rules: 0 - 59min = is not charged 1h or more = additional day is charged
  • Can a specific model of vehicle be reserved?
    It is not possible to reserve a specific model, only a group of vehicles.
  • Can I cross borders with the rental vehicle?
    Yes, it can be enabled through special request and legally valid consent from Auto Rent Sarajevo.
  • Are the kilometres limited?
    In the case of a short-term rental (30 days maximum) the kilometres are unlimited. In the case of a long-term rental the limit will be contracted.